Terms and Conditions

Delivery

We strive to offer the best delivery service available and will always receive proof of postage.

If the quote from the courier company is more than quoted in the checkout process, we will need to take further payment to cover this before the order can be dispatched.

We test every product before it is packaged up and sent out to you, but in the unlikely event of your goods being delivered faulty or damaged please get in touch with us ASAP to arrange a return.   

At present we are only able to offer a standard 3-5 working day delivery. If you require your order more urgently than this, please get in touch to request a specific delivery date.

Returns Policy

Cancelled orders and faulty goods

Under the Consumer Contracts Regulations, you can cancel any order within 14 days of receiving your original order. Goods must be returned in their original packaging and will be inspected on return. The goods remain your responsibility until they reach our premises, so please make sure it’s packed up properly and ensure you receive proof of delivery or tracking to ensure it is received safely.

We ask that you DO NOT use any additional tape to secure the original box/packaging, and kindly wrap the returning parcel(s) in some kind of additional packaging.

Please note that you will be refunded the cost of your ordered products on receipt of undamaged goods and original packaging, however the return postage is to be made at your own cost and original postage will not be reimbursed, unless you cancel the order before it has been dispatched or the goods are faulty.

Please contact us as soon as possible should you wish to cancel your order either by telephone or by emailing steph@luminest.co.uk.

Please note that Luminest Ltd are not accountable for any item(s) lost whilst they are being returned. You will be responsible for the item(s) until they reach us. For your own protection, we suggest you use a secure despatch method which requires a signature upon delivery

Refunds will be processed within 14 days of receipt of the product and all refunds will be credited to card account used for the original purchase.

For faulty or damaged goods, please contact us before you return the item(s)

Refunds will be at our discretion for items returned to us in an unsuitable condition

Warranty

All products come with a 12 month warranty from the date of purchase. This guarantee is void if the goods returned show signs of misuse, neglect or have been damaged caused by accident or the goods have been altered or modified electrically. Only the correct transformer/power supply should be used in conjunction with each specific product advised and available on this website. Using alternative transformers/power supplies may void your warranty/guarantee.

Please see our returns section of the website for further information on returning a product.

Orders

Orders can be placed online. Please note that we only ship products within the UK.

All prices are quoted in pounds sterling (£) and include Value Added Tax (VAT) at 20%

Acceptance of your order and the completion of the contract between you and Luminest will take place on dispatch to you of the products ordered.

Luminest Ltd reserve the right to cancel your order for any reason whatsoever including, but not limited to payment problems, product availability, not delivering in your area and not meeting our eligibility criteria.

Website data

Whilst we endeavour to present the most recent, most accurate, and most reliable information on our website at all times. There may be occasions when some of the information featured may contain inaccuracies. If we discover that a pricing error has been made, we reserve the right to suspend your order and contact you to ask whether you wish to continue with the order at the correct price.

We will not be obliged to supply goods at the incorrect price.

Luminest Ltd reserves the rights to revise prices and details at any time and without notice. When an order is placed, the customer will only pay the price that he/she has ordered the goods at, which was previously published on the website.

All Items advertised are subject to availability

All sizes and measurements are approximate; however we try to maintain these to be as accurate as possible.

Discount codes

Only one discount code can be used per transaction. If you place an order without correctly applying the promotional code, or if you receive a voucher code through a marketing email or a social media promotion after you have placed an order, we are not able to reimburse you, regardless of how recently the order was placed.

If you believe that you have a valid promotional code that is not working, please contact us so that we can investigate this. We cannot accept any promotional codes after their stated expiry date.

Luminest Ltd reserves the right to cancel any order if they feel a discount or discount code has been misused in any way.

Complaints

We take any complaint or dissatisfied customer seriously and shall attempt to resolve any dispute as soon as they arise. Please contact us should you not be satisfied with the service or products we provide.

Safety

For your own safety, we recommend that you do not plug in and turn on any lights whilst still within the packaging. Each item is supplied with instructions which should be read carefully before starting any project.

We recommend that any modifications to our products should be completed by a qualified electrician and we strongly recommend that products are tested before doing so as any modifications will cause a breach of warranty.

Whilst any of our external lighting is tested to the IP44 rating, we must stress that any outdoor plugs/sockets must be in a dry location.

Electrician or Installation team

Please do not book an electrician or installers until you have received all your goods, tested them and are happy with the supplied products for your specific requirements.

Luminest Ltd cannot be held responsible for any losses caused by delayed delivery or pre-booked installers.

Registered Office
  • Luminest Ltd, 30 Sunny Mount, Harden, Bingley, BD16 1WG
  • Company number: 11231885 registered in England